VVM’s Statement of Excellence

To demonstrate how confident we are that we are the best removal and storage service in the area, we’ll give our guarantee that if VVM customers believe we’ve not met their expectations as set out in VVM’s Statement of Excellence,  we’ll compensate you by offering you a free delivery (terms and conditions apply) within 1 month absolutely free to prove we are the best in the South West.

Our Statement of Excellence

  1. We’ll only charge you from the time we’ve agreed to arrive at the pick- up location until the last box is unloaded.
  2. If your removal is quoted on a fixed price, we’ll give you the breakdown of the quote of what we’ve agreed and what this includes.  You’ll be able to see the full cost within the price that you pay.
  3. No hidden costs – we’ll not charge you any more than the agreed price. This includes extra costs incurred for city centre congestion charges, increases in petrol costs, toll fees, etc.
  4. The service you receive will always be accountable, friendly and professional and we’ll strive to ensure whatever your removal requirements are they’ll be dealt with by us and not contracted out to anyone else other than VVM.
  5. We’ll ensure your removals are as stress free as possible, just give us a fully completed Customer Details Form (downloadable from this site) to ensure we get the move done as efficiently as possible.
  6. We don’t charge a fee for re-arranging your removal date. We understand the difficulties which often occur when you’re moving, so we’ll try to be flexible about dates, times and arrivals to suit you.
  7. Provides a cost-effective service without compromising safety, quality or the environment.

So, If any VVM customers feel we’ve not followed any of  our Statement of Excellence commitments,  please let us know and we’ll work hard with you to resolve any concerns you have.

So what are you waiting for…. give us a call today

VVM really is a truly better way to move.